Account Management.
We don’t just manage your account - we lead it from the front.
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At Green Platypus, your account isn’t a file number, it’s an operation.
Every contract, every supplier, every renewal date is tracked, audited and executed with military precision.
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We plan. We act. We deliver - side by side. No excuses.
Onboarding
Helping customers set up new accounts and making sure billing and each account is correct from the beginning.
Always ensuring each account is compliant (OFGEM CCL / VAT rules.)
Problem Solving &
Escalation
By being the customers advocate with suppliers when issues occur. Managing complaints and disputes.
Providing renewal options and support multi-sites with consolidated contracts.
Customer Retention
Be the direct go to person. Building trust will regular meetings reporting updates alongside other issues.
We help to educate the customer so you know what you can do to reduce consumption.
Adding Value
To Service
Provide market insights to schemes you may be eligible for. Assist with CCL/VAT rebates and adding accounts on PSR register when needed.
Taking each pain point away when it comes to supply.
Real People. Real Solutions.
Service: Account Management
The account management team has been exceptional to work with. They are professional, responsive, and always go the extra mile to understand our needs. Their proactive communication and strategic insights have helped streamline our operations and strengthen our client relationships. We truly value their dedication and expertise.
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Industry: Housing
2024